Let’s start with the most basic rule of listening: If they don’t trust you, they aren’t going to say shit.
File this one under Getting Better. Once again I am reminded about the difference between leaders and managers. Leaders listen and inspire. Managers mostly worry about themselves and are trying to figure out how to propel themselves up the ladder when they should be more concerned with getting out of the way of the people below them that actually do the work.
Ask yourself how you can help other people achieve their potential. For now, I follow leaders.